Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information that you provide to us, such as your name, postal address, email address, telephone number, payment information, and any other information you choose to provide when you:

• Create an account
• Make a booking or purchase
• Contact our customer service
• Subscribe to our newsletter
• Participate in surveys or promotions
• Post reviews or comments

1.2 Non-Personal Information

Information that does not directly identify you, such as:

• Browser and device information
• Usage data about how you interact with our website
• IP address and location data
• Information collected through cookies and similar technologies

2. How We Use Your Information

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Personalize your experience on our site
• Communicate with you about products, services, and events
• Respond to your comments, questions, and requests
• Administer promotions, surveys, and contests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activities
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 Business Partners

Tour operators, activity providers, and other business partners when necessary to fulfill services you have requested or facilitate your bookings.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@redseaquest.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about the cookies we use, please see our Cookie Policy.

7. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including personal data, to Egypt and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@redseaquest.com
• By phone: +20 1281527008
• By mail: Red Sea Quest, El Gouna, Red Sea Governorate, Egypt